Frequently Asked Questions

Please find below questions which are frequently asked and their answers.

Shipping

We offer FREE ground shipping in Germany for orders over 99 €. Shipping to EU countries costs 9,99€.

We ship most of our orders on the same day they are received. This is the case if you order is placed before 2:00 pm Monday-Friday.

For more information on shipping times and pricing, please see the Shipping page.

Immediately after dispatch you will receive a message with tracking data.

Yes. We ship to most international destinations via international priority carrier.

Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc.

You may want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your watch on the shipment.

See our International Orders page for more detailed shipping price information.

Yes, all orders can be shipped to an alternate shipping address. However, all orders must be shipped to the verified address.

This action is for your protection and to ensure that you have given HEAD permission to ship the item to an address other than your primary address. Please note that HEAD cannot make changes to an address once it has been entered into our system.

For your protection, a signature may be required before the carrier can release the package. Please ensure that an adult is available to receive and sign for the package at the estimated time of delivery. Before accepting the package, please inspect it for signs of tampering or damage.

Please verify your address before placing your order. A fee will be charged for all address changes.

We are happy to accept the following forms of payment for all orders wordwide Credit Card (Visa, MasterCard, American Express), Paypal and several local payment options

Return

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, simply return your item to the following address in the same condition it was delivered and HEAD will gladly refund you the full purchase price:

HEAD @ ELYSEE GROUP

Heerdter Lohweg 212

D-40549 Düsseldorf

Germany

All new items can be returned within 30 days of the delivery date.

For more information, please visit our Returns page.

Please contact one of our service representatives by email or call us at
+49 211 5228940.

Our dedicated service team will be happy to assist you.

Authenticity

All watches sold on headwatches.com are 100% genuine and authentic, as you are directly buying from manufacturer.

In addition, all items sold by HEAD are brand new, unworn and free of defects.

All new HEAD items include the original packaging, care instructions and warranty cards where applicable.

We offer a one-year comprehensive warranty on all smarwatches and 2-years comprehensive warranty on all analog and digital watches purchased from HEAD. All items sold by HEAD are 100% brand new.

Our warranty covers the most important part of a watch: the movement. No matter how complicated it is, we are well equipped and ready to repair it with the utmost care. In addition, we will replace your battery for one year from the date of purchase. Our warranty does not cover damage to the movement caused by improper handling, improper use, or by exceeding the water resistance specified by the manufacturer. In addition, the warranty does not cover the case, bracelet, crown, stem, glass and finish of the watch.

The warranty will be void if the watch shows signs of impact. We do not warrant the case, bracelet, straps, crown/stem, glass and surface finish of the watch or any damage caused by excessive wear, physical abuse or exceeding the water resistance of the watch. Please note that these warranties are valid only at HEAD. Repairs or warranty service not performed by HEAD will void these warranties.
Please note that these warranties are valid only at HEAD. Repairs or warranty service not performed by HEAD will void these warranties.

Yes, all of our new watches come in their original packaging.

Watch Functions

The three types of movements are described below:

Quartz watches

Watches with quartz movements are a relatively new development in the history of watches. Quartz crystals have the unique property that when they are compressed or bent, they emit a constant voltage or pulse on their surface. This constant voltage can be used to power quartz watches with exact precision. Instead of a wound spring (mechanical movement), quartz watches rely on a battery to provide their power. The battery sends electrical energy to the tiny quartz crystal, which in turn generates a pulse at regular, constant intervals. Because the pulse is extremely constant, quartz watches ensure precise timekeeping, accurate to the hundredth of a second. To convert the pulse into a steady energy that can move the watch hands at regular intervals, the pulse is simply passed through a stepper motor that converts the electrical energy of the pulse into mechanical energy needed to run the watch. Since the early 1970s, quartz watches have been very popular, both with manufacturers and consumers, because quartz watches are less expensive than watches with mechanical movements and can be easily produced in large quantities.

Mechanical movements

When a watch has a mechanical movement, it means that the watch has a device for keeping time that uses the energy of a wound spring and keeps time by the highly regulated release of that energy through a series of gears and an escapement. This device must be wound at regular intervals to ensure that the wound spring is constantly loaded to drive the watch. It differs from the typical quartz watch in that it uses purely mechanical components to keep time. A normal mechanical watch can run for about 40 hours with the mainspring fully wound, and there are also some models that can run for up to 8 or 10 days. The general design of watches with mechanical movements has not changed much in the last fifty years. However, the way watches with mechanical movement are made has changed with the development of new technologies and modern materials.

Automatic movements

Watches with automatic movements work in a similar way to watches with mechanical movements, except that the winding of the mainspring occurs automatically as soon as the wearer moves his arm. A rotor, which rotates in response to the movement, winds the main spring of the watch, providing the energy needed to power the watch. The obvious advantage of an automatic movement is that there is never a need to change a battery or wind the watch. For this reason, it is necessary to "tune" an automatic watch from time to time to ensure accurate timekeeping.

A chronograph is a watch that has a stopwatch function. Normally, the upper pusher starts and stops the chronograph. The lower pusher resets it. The chronograph generally cannot be reset when it is running. Special fly-back models allow the chronograph to be reset at any time.

The movement of a chronometer has passed a series of tests for accurate timekeeping and is certified as an excellent timepiece. Many watch manufacturers subject their movements to this test to demonstrate their accuracy. The dial usually bears the inscription "Chronometer" or "Chronometre".

To become a chronometer, the movement must pass rigorous tests for 15 days. The accuracy of the movement is tested in 5 different positions at different temperatures. This simulates the conditions under which the watch could be worn. The watch must average between +6 and -4 seconds per day to receive certification.

If a watch is simply called a "chrono", it can generally be assumed that it is a chronograph.

It depends on the age of the watch and the type of functions (e.g. stopwatch, chronograph applications, alarms, second hand, etc.).

A watch marked as water resistant without a depth rating is only designed to withstand accidental splashes of water. Do not immerse such a watch in water. Higher levels of water resistance are indicated by increasingly greater allowable water depths, usually expressed in meters. There are a variety of ways to make a watch water resistant. All of these watches use rubber gaskets or "O" rings to seal the caseback. A watch with a caseback that screws onto the case provides a higher degree of water resistance. Some crowns (the "winding bar") are even screwed into the case to further increase water resistance.

A watch marked as water resistant without a depth rating is designed only to withstand accidental splashes of water. Do not immerse such a watch in water. Higher levels of water resistance are indicated by progressively higher allowable depths, usually in meters. There are a variety of ways to make a watch water resistant. All of these watches use rubber gaskets or "O" rings to seal the case back. A watch with a back that screws onto the case provides a higher degree of water resistance. Some crowns (the "winding bar") are even screwed into the case to further increase water resistance.

Recommendations for usage

The following usage recommendations are recommended by Seiko Watch Corporation of America.

Water resistant to 30 meters (3 ATM). Resists water splashes or rain, but should not be worn while swimming or diving.
Water resistant to 50 meters (5 ATM). Suitable for showering or swimming in shallow water.
Water tested to 100 meters (10 ATM). Suitable for swimming and snorkeling.

Please note that we do not recommend swimming or diving with your watch unless it has a screw-down crown (also known as a "screw-lock" or "screw-in" crown) and is water resistant to at least 100 meters.

The best way to clean your watch is with a lint-free cloth and a toothpick. Use the toothpick to remove dirt buildup in the bracelet or watch case, and the cloth to wipe the watch clean. If the watch is water resistant, clean it occasionally with a mixture of warm water and mild soap. If the strap is leather or non-metal, clean only the case.

Water resistance is not a permanent condition and must be maintained. If you regularly immerse your watch in water, you should have it serviced annually to check that all seals are intact.

It is not recommended to wear your waterproof watch in a hot shower, sauna or hot tub. The extreme heat causes the metal parts to expand differently than the rubber seals. This creates small openings through which drops of water can enter the watch. Sudden changes in temperature are particularly damaging. Be careful not to jump into a cold pool after wearing your watch in a hot tub.

Rinse the watch immediately in a stream of fresh water after swimming or diving in salt water. If your watch has a rotating bezel, rotate the bezel a few times while rinsing. This will prevent salt from building up and corroding the bezel ring.

Leather straps can be made water resistant. However, in general, leather straps are more easily damaged by frequent contact with water. If you want to wear your watch while swimming, you should buy a metal bracelet or a diving bracelet made of rubber or nylon.